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Our complaints procedure:If we have not satisfactorily resolved your complaint, please put your complaint in writing or contact our Advice Dispute Resolution Team on 1800 611 950. Please address the envelope ‘Notice of Complaint’ and send it to: Advice Dispute Resolution Team GWM Adviser Services Limited PO Box 1086 North Sydney NSW 2059 If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Financial Ombudsman Service (FOS), an independent complaints handling body. We are a member of FOS. FOS provides a free, accessible, fair and independent dispute resolution service to consumers. You can contact FOS on 1300 780 808, at www.fos.org.au, by email to email@example.com or in writing to: The Manager Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 GWM Adviser Services Limited holds professional indemnity insurance that satisfies the requirements (Section 912B) of the Corporations Act. This insurance also covers the conduct of advisers who were authorised by GWM Adviser Services at the time of providing the advice, but are no longer representatives at the time of your complaint.
Who can I complain to if I have a complaint about the advisory service?Your satisfaction is very important to us and we have procedures in place to resolve any concerns promptly and fairly. If you are unhappy with the advice you receive or other aspects of our service, please let us know so we can act on it immediately.
How will I pay for the service?You may pay us a fee. Alternatively, we may receive a payment called commission, which is paid to us by the financial product issuer(s). Our fee and commission schedule is contained in Part 2. If we give you personal financial advice we will give you a Statement of Advice containing details of our fees and any payments made to us by a financial product issuer(s).
What information should I provide to receive personalised service?We will ask you to provide us with a list of your personal objectives, details of your current financial situation and other relevant information, so that we can offer you the most appropriate advice possible. You have the right not to tell us, if you do not wish to. However, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation. You should read the warnings contained in the Statement of Advice carefully before making any decision relating to a financial product(s).
What type of financial products does Ellerfield provide advice on and deal with?
- Basic Deposit Products;
- Non-basic Deposit Products;
- Non-cash Payment Products;
- Government Debentures, Stocks or Bonds;
- Life Products – Investment Life Insurance Products (including funeral bonds, endowment policies, allocated pensions and annuities);
- Life Products – Life Risk Insurance Products (including term life, total and permanent disability, trauma and income protection);
- Managed Investments Schemes, including Investor Directed Portfolio Services (IDPS);
- Retirement Savings Account Products;
- Securities; and
What type of advice does Ellerfield provide?
- Wealth Accumulation;
- Wealth & Asset Protection;
- Retirement Planning;
- Estate Planning;
- Social Security;
- Debt Management;
- Aged Care
How do I know if Ellerfield is a reputable business?Ellerfield was established in 1990 and has grown into one of Australia's largest privately owned financial planning businesses. We have over 3,500 clients around Australia and Internationally; operating from five office locations. Our advisers and business also abides by strict licensee standards (rules) that protect our clients and ensure they enter into financial strategies that are safe and appropriate. These standards have stood the test of time through many different economic environments. All of our advisers have relevant qualifications and experience. You can also do an ASIC search on each adviser to verify they are licensed.
Who is my adviser?
David WeirAuthorised Representative (AR) number is 33110 He has over 27 years experience in banking and finance with the last 17 years in management roles within the Commonwealth Bank Group. He believes in a professional, but caring approach to his clients and will always go that extra mile for them.