FAQ’s

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Complaints

  • Our complaints procedure:
    If we have not satisfactorily resolved your complaint, please put your complaint in writing or contact our Advice Dispute Resolution Team on 1800 611 950. Please address the envelope ‘Notice of Complaint’ and send it to: Advice Dispute Resolution Team GWM Adviser Services Limited PO Box 1086 North Sydney NSW 2059 If your complaint isn’t resolved within 45 days or to your satisfaction, then you may refer the matter to the Financial Ombudsman Service (FOS), an independent complaints handling body. We are a member of FOS. FOS provides a free, accessible, fair and independent dispute resolution service to consumers. You can contact FOS on 1300 780 808, at www.fos.org.au, by email to info@fos.org.au or in writing to: The Manager Financial Ombudsman Service GPO Box 3 Melbourne VIC 3001 GWM Adviser Services Limited holds professional indemnity insurance that satisfies the requirements (Section 912B) of the Corporations Act. This insurance also covers the conduct of advisers who were authorised by GWM Adviser Services at the time of providing the advice, but are no longer representatives at the time of your complaint.
  • Who can I complain to if I have a complaint about the advisory service?
    Your satisfaction is very important to us and we have procedures in place to resolve any concerns promptly and fairly. If you are unhappy with the advice you receive or other aspects of our service, please let us know so we can act on it immediately.

Cost

  • How will I pay for the service?
    You may pay us a fee. Alternatively, we may receive a payment called commission, which is paid to us by the financial product issuer(s). Our fee and commission schedule is contained in Part 2. If we give you personal financial advice we will give you a Statement of Advice containing details of our fees and any payments made to us by a financial product issuer(s).

Documentation

  • What information will you maintain in my file and can I examine my file?
    We maintain a record of your personal profile including details of your objectives, financial situation and needs. We also maintain records of any recommendations made to you. We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our Privacy Notification Statement is enclosed for your information. If you wish to examine your file please ask us.
  • What information should I provide to receive personalised service?
    We will ask you to provide us with a list of your personal objectives, details of your current financial situation and other relevant information, so that we can offer you the most appropriate advice possible. You have the right not to tell us, if you do not wish to.  However, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation. You should read the warnings contained in the Statement of Advice carefully before making any decision relating to a financial product(s).

Financial Planning

  • What type of financial products does Ellerfield provide advice on and deal with?
    • Basic Deposit Products;
    • Non-basic Deposit Products;
    • Non-cash Payment Products;
    • Derivatives;
    • Government Debentures, Stocks or Bonds;
    • Life Products – Investment Life Insurance Products (including funeral bonds, endowment policies,  allocated pensions and annuities);
    • Life Products – Life Risk Insurance Products (including term life, total and permanent disability, trauma and income protection);
    • Managed Investments Schemes, including Investor Directed Portfolio Services (IDPS);
    • Retirement Savings Account Products;
    • Securities; and
    • Superannuation.
    If recommending an Investor Directed Portfolio Service or superannuation portfolio service (other than a self-managed super fund or corporate super), your adviser is limited to the MLC Masterkey and Masterkey Custom range of investments.
  • What type of advice does Ellerfield provide?
    • Wealth Accumulation;
    • Wealth & Asset Protection;
    • Retirement Planning;
    • Estate Planning;
    • Social Security;
    • Debt Management;
    • Aged Care
  • How do I know if Ellerfield is a reputable business?
    Ellerfield was established in 1990 and has grown into one of Australia's largest privately owned financial planning businesses. We have over 3,500 clients around Australia and Internationally; operating from five office locations. Our advisers and business also abides by strict licensee standards (rules) that protect our clients and ensure they enter into financial strategies that are safe and appropriate. These standards have stood the test of time through many different economic environments. All of our advisers have relevant qualifications and experience. You can also do an ASIC search on each adviser to verify they are licensed.

Who is my adviser?

  • John Williams
    Authorised Representative (AR) number is 1001227 John has a Diploma of Financial Services (FP), Diploma of Mortgage Brokerage and Management, Diploma of Personal Insurance Brokerage and Management, and is a member of the Association of Financial Advisers. John offers experience in Salary Packaging, Novated Leasing, Debt Minimisation, Wealth Creation and Retirement Planning.
  • Arthur Robinson
    Authorised Representative (AR) number is 409826 Arthur has a Diploma of Financial Services (FP). With many years spent in the economic and people oriented realms of business and also working in human services for many years, Arthur understands the need for service that is prompt, efficient, and unbiased.  
  • Sharan Sheth
    Authorised Representative (AR) number is 403751 Sharan has a Master’s of Commerce (M.Com) specialising in Professional Accounting and Financial Planning from Griffith University. He also has a Graduate Diploma of Management from Central Queensland University and is a member of the Association of Financial Advisers.
  • Sean Nigh
    Authorised Representative (AR) number is 383006 Sean has a Bachelor of Business (Financial Planning) and is a member of the Association of Financial Advisers. Giving financial advice is not always about telling people what to do; it’s about identifying the opportunities available to them and guiding them through the decision-making process. At Ellerfield we don’t push products, we tailor solutions to help clients achieve their goals.
  • David Weir
    Authorised Representative (AR) number is 33110 He has over 27 years experience in banking and finance with the last 17 years in management roles within the Commonwealth Bank Group. He believes in a professional, but caring approach to his clients and will always go that extra mile for them.
  • Ralph Zamykal
    Authorised Representative (AR) number is 242887 He has an Advanced Diploma of Financial Services (Financial Planning) and has been operational within the industry since 1990. Ralph Zamykal is a member of the Financial Planning Association, the Million Dollar Round Table (MDRT) and the Association of Financial Advisers.